Terms of service

Terms of Service

1. Company Information

Hiscom Group AG
Brünigstrasse 25
6055 Alpnach
Switzerland

2. Scope

These Terms of Service apply to all orders placed via the online store helvetiqlabs.ch.

3. Products

Helvetiq Labs offers food supplements intended for general well-being and daily use.
The products are not medicinal products and are not intended to diagnose, treat or cure any disease.

4. Conclusion of Contract

By placing an order, the customer submits a binding offer to purchase the selected products.
The contract is concluded upon confirmation of the order.

5. Prices & Payment

All prices are listed in Swiss Francs (CHF).

Accepted payment methods:

Credit Card
Apple Pay
Google Pay
TWINT

Payment is due immediately upon order placement.

6. Delivery

Delivery is available within Switzerland only.

Estimated delivery time:
1–3 working days.

7. Returns & Refunds

Returns are only accepted in the case of:

damaged products
incorrect or incomplete deliveries

Customers must contact support within a reasonable time after receiving the order.

8. Liability

The seller is not liable for improper use of the products.
Customers are responsible for ensuring that the products are suitable for their personal use.