Refund policy
Refund & Return Policy
1. Overview
This policy applies to all orders placed via helvetiqlabs.ch.
2. Returns
Returns are only accepted in the following cases:
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The product was damaged during delivery
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The order is incomplete or incorrect
We do not accept returns for change of mind or opened products.
3. Reporting an Issue
If your order arrives damaged or incomplete, please contact us at:
within a reasonable time after receiving your order.
Please include:
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Your order number
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A short description of the issue
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Photos of the product (if applicable)
4. Refunds
Once your request has been reviewed and approved, we will:
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Issue a refund, or
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Send a replacement product
Refunds are processed using the original payment method.
5. Shipping
Delivery is available within Switzerland only.
Estimated delivery time: 1–3 working days.
6. Contact
For any questions regarding your order, please contact: