Shipping policy

Shipping Policy

1. Shipping Area

We currently ship within Switzerland only.


2. Processing Time

Orders are processed as quickly as possible after they are placed.
Processing usually takes 1 business day.


3. Delivery Time

Estimated delivery time:
1–3 working days within Switzerland.

Please note that delivery times are estimates and may vary depending on external factors.


4. Shipping Costs

Shipping costs are calculated at checkout and displayed before completing the order.


5. Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at:

support@helvetiqlabs.ch

We will assist you as quickly as possible.


6. Incorrect Address

Customers are responsible for providing accurate shipping information.
We are not responsible for delivery issues caused by incorrect or incomplete addresses.


7. Contact

For any questions regarding shipping, please contact:

support@helvetiqlabs.ch